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How do I manage positions and proceed with DBS checks in UCheck?

Written by Ben Nicholas

How do I manage positions and proceed with DBS checks in UCheck?

When using UCheck for DBS checks, you may encounter questions about managing positions and understanding when a position is required. This guide provides comprehensive instructions to help you navigate these scenarios.

Overview of DBS Checks and Position Requirements

  • Basic DBS Checks: A 'position applied for' is not required for Basic DBS checks. You can proceed directly by selecting the Basic DBS product from the product selection screen and sending the application link to the applicant. The position will not appear on the certificate.

  • Standard and Enhanced DBS Checks: These checks require a specific position to be selected. If you mistakenly select a Standard or Enhanced DBS check instead of a Basic DBS check, the system will prompt you to specify a position. Ensure you select the correct DBS check type to avoid this issue.

Adding a New Position in UCheck

If the required position is not available in the dropdown menu, you need to add it to your account. Follow these steps:

  1. Navigate to the My account tab.

  2. Open the Positions tab.

  3. Click Add new position.

  4. Complete the form with the role details and submit it.

  5. The form will be sent to the UCheck team, who will add the position to the system for you. Once added, the position will appear in the dropdown menu for selection.

Handling Issues with the 'Position' Field Dropdown

If the 'Position' field dropdown is empty or the required role is not listed, follow these steps:

  1. Go to My account.

  2. Open the Positions tab.

  3. Enter the details of the new position and submit the form.

  4. Once the position is added to your account, it will appear in the dropdown menu when creating a new application (e.g., Section 2 on the Check New Applicant page). Select the appropriate position to proceed.

Specific Guidance for Basic DBS Checks

For Basic DBS checks, you do not need to add a position. Simply select the Basic DBS product and proceed with the application. This simplifies the process and ensures that the certificate does not include a 'position applied for.'

Summary

  • Basic DBS checks do not require a position and can be completed directly.

  • Standard and Enhanced DBS checks require a position, which must be added to your account if not already available.

  • Use the My account > Positions tab to add new roles and resolve issues with the 'Position' field dropdown.

By following these steps, you can efficiently manage positions and complete DBS checks in UCheck.

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