Overview
You must keep your uCheck account details up to date so that:
The information we hold about your organisation is accurate
We can contact the right people about applications, billing, and compliance
This article explains:
Which details you may need to update
Who must authorise changes
How to request updates
1. What company details you may need to update
You should notify uCheck as soon as possible if any of the following change:
User details
User’s name
User’s email address
Organisation contact details
Company address
Company phone number
Company email address
Organisation identity and contacts
Company name
Billing contact
Primary contact
White labelling / branding details
Keeping these details current ensures:
Notifications go to the correct people
Invoices and compliance communications reach the right contacts
2. Who must authorise changes
For most account‑level changes (e.g. company details, primary contact, billing contact, branding):
The request must be authorised by the existing primary contact on the account
The only exception is:
When a user is updating their own name or email address
In this case, the request can come directly from that user
They do not need to be the primary contact
If the existing primary contact has left the organisation:
The request must be authorised by the most senior member of the business
For example: owner, director, CEO, or equivalent senior leader
3. How to request changes
To request an update:
Send an email to [email protected].
Include:
Your organisation reference
A clear description of the change you want to make
The new details (e.g. new address, new primary contact name/email, updated company name)
Ensure the email is sent by:
The existing primary contact, or
The most senior person (if the primary contact has left), or
The individual user if they are changing their own name or email address
Once we receive and verify the request:
We will update your account and confirm when the changes are in place.