You can change the primary contact on your uCheck account, but we must receive the request from the correct person and with specific details.
Who must request the change
We normally only accept instructions to change the primary contact from the existing primary contact.
If the existing primary contact has left the organisation:
The request must come from the highest‑ranking member of staff in the organisation (for example, the owner, director, or equivalent senior leader).
How to request a primary contact change
Ask the appropriate person (see above) to:
Send an email to [email protected].
Include all of the following information in the email:
Your organisation reference
The sender’s position within the company (for example, owner, director)
The full name of the person they want to be the new primary contact
Any other details needed to clearly identify the new contact (for example, email address)
Once we receive this email, we will review and process the primary contact change.
Admin fee for adding the new user
When we add a new user to the platform:
There is a £6 administrative fee.
We can arrange how to take this fee after we receive and verify the email requesting the primary contact change.