UCheck

Explain what happens once a DBS application has been countersigned in uCheck, including when the details become locked, how often DBS collects applications from the system, and when responsibility for…

After the Application Is Countersigned

Learn how to fix login issues with temporary or reset passwords, avoid common entry errors, and unlock your account using “Forgot your password?”.

Difficulty logging in

Learn how to resolve errors when paying by card, including which details you must enter, what you can leave blank, and when to retry or contact your card provider.

Error when making a card payment online

Learn how to register an additional organisation or branch as a sub‑organisation or standalone head office in uCheck, including fees and setup times.

How to Register a New Organisation as an existing uCheck client

Learn how to change the primary contact on your uCheck account, who must email the request, what details to include, and how the £6 admin fee for the new user…

How to update the primary contact on your account

Learn how to get access to a uCheck account if you’re not yet a registered user, whether a current user can add you or uCheck needs authorisation from a senior…

How You Access the Account if You Are Not a Registered User

Learn who can add new users to your uCheck account, the steps to add them in “My Account”, and how the £6 admin fee is charged by payment method.

How You Add New Users to Your Account

Learn how to request a DBS Check for an employee in uCheck, including the preregistration requirements, what applicant details to collect, how to handle ID (manual vs Digital ID), and…

How you get a DBS Check for an employee

Learn how to log in to your uCheck account via the Atlas/DBS Assist login page and correctly use temporary passwords to avoid common login errors.

How You Log In to your uCheck account

Learn when uCheck invoices are generated and emailed for card, wallet, and Direct Debit payments, how to find missing invoices, and who can request copies from support.

How you receive your invoices

Learn how to remove users from your uCheck account by emailing support with your organisation reference and the user’s details so uCheck can process the removal for you.

How You Remove Users

Learn how to locate an applicant’s DBS reference (E‑code) in the uCheck platform on either the main dashboard or within a specific application, so you can share it with them…

How You, as an Employer, Find the DBS Reference (E Code)

See what information DBS tracking provides about an application’s current stage and dates, and understand uCheck’s limits on extra detail.

Information Available Through Tracking

Learn how to use the uCheck wallet facility to pre‑pay for checks, including how to top up by card or BACS, top‑up limits, who can add funds, and how to…

Paying with the Wallet Facility

Learn how to pay for uCheck checks by debit or credit card on a pay‑as‑you‑go basis, including the option to save card details for faster future payments.

Payment by Debit / Credit Card

Learn how to pay for uCheck checks by Direct Debit, including eligibility, fortnightly billing and collection dates, and how to request setup via email.

Payment by Direct Debit

Learn how to correctly use your temporary or reset password in uCheck, including manual entry, case sensitivity, and avoiding autofill or copy‑paste errors.

Using your temporary or reset password

Learn how to use the uCheck HR Platform step by step with our walkthrough video, including navigation, key features, and common tasks, and how to open it directly on Vimeo…

Walkthrough Video

Learn what the “Expired” status means in uCheck, when applications are removed for data protection (6 months after result), and what information remains visible.

What “Expired” Means in the System

Learn what a new note on a DBS application means in uCheck, why it usually indicates an eligibility query, and how to read and reply to the note so your…

What does a new note mean?

Learn how the uCheck platform guides you through DBS applications, including compliance checks, email prompts, real‑time tracking, and downloading summary certificates when results are complete.

How uCheck Supports Your DBS Application

This article explains what a DBS countersignatory is, when a countersignature is required for Standard and Enhanced checks, and how uCheck staff review and approve applications before they are sent…

What is a countersignatory/countersignature?

Learn how uCheck’s alternative DPA option lets you replace leave date–based retention with configurable result‑based deletion (3–60 months) for most checks, which checks are excluded, and how your Primary Contact…

Alternative Data Processing Agreement (DPA) Options

Quick Answer: Yes if: UK/Irish biometric passport + smartphone. No if: only birth certificate, expired

Am I Eligible for Digital Verification for Right to Work?

Learn why a UK driving licence number might be rejected in uCheck, how its characters encode name, date of birth and gender, and what to correct (e.g. middle names, DOB,…

Why is my driving licence number not being accepted?

Why are unique email addresses required for user accounts on UCheck?

What are the fees for adding new users in uCheck?

Why can’t I see certain DBS applications on my uCheck dashboard, and how can I resolve this?

Ben Nicholas

Leanneda Clark

HR Platform Guidance

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