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How You Add New Users to Your Account

Learn who can add new users to your uCheck account, the steps to add them in “My Account”, and how the £6 admin fee is charged by payment method.

Written by Ben Nicholas

1. Who Can Add Users

You can add new users only if you are already a registered user on the account.

If you are not a registered user, see section the article: “How You Access the Account if You Are Not a Registered User”.

2. Steps to Add a New User and Additional Scenarios

  1. Log in to your UCheck dashboard.

  2. Scroll to the bottom of the page.

  3. Locate the "DBS Tools" box in the bottom-right corner.

  4. Click on "Register Additional System User."

  5. Follow the prompts to set up the new user’s access.).

3. Fees and Payment Methods for Adding a New User

There is a £6 admin fee for adding a new user, regardless of who requests the change. Note: Access is enabled immediately after the setup is complete. This fee also applies to replacing an existing user with a new one.

uCheck handles payment based on your organisation’s payment method:

  • Direct Debit

    uCheck adds the £6 fee to the existing Direct Debit arrangement.

  • Wallet (prepaid balance)

    uCheck takes the £6 from the existing wallet balance.

  • Card payment (no stored balance or Direct Debit)

    uCheck will ask you to call by telephone to take the card payment.

Setting Up New User Accounts

When a new user is added to uCheck, they will automatically receive an email containing their login details. This email allows them to set up and access their account. Ensure that the user’s email address is entered correctly during the account creation process to avoid delivery issues.

Troubleshooting Account Setup Issues

If a newly added user reports that they haven’t received their login details, follow these steps:

  1. Verify User Addition: Confirm that the user was added correctly in the system.

  2. Resend the Welcome Email: Use the option to resend the welcome email and initial password to the user.

  3. Check Email Folders: Advise the user to check all email folders, including spam or junk folders, as the email may have been filtered incorrectly. These steps often resolve cases where the login email wasn’t received. If the issue persists, consider verifying the email address for typos or contacting support for further assistance. Adding an Extra ID Verifier To add an additional ID verifier to your UCheck account, follow these steps:

  4. Log in to your UCheck dashboard.

  5. Scroll to the bottom of the page.

  6. Locate the "DBS Tools" box in the bottom-right corner.

  7. Click on "Register Additional System User."

  8. Follow the prompts to set up the ID verifier’s access. Note: There is a £6 admin fee for issuing new login credentials. Access is enabled immediately after the setup is complete.

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