You receive uCheck invoices by email after you make a payment.
Follow the details below to know when to expect them and what to do if one is missing.
When invoices are generated and sent
When you make a card or wallet payment:
uCheck generates the invoice overnight.
The invoice is emailed to the billing contact email address on your account the following day.
Make sure your billing contact details on the account are up to date. Invoices are sent from the following email addresses:
If you do not receive an invoice
If you do not see the invoice when you expect it:
Check your junk and spam folders in case the email was filtered.
If you still cannot locate the invoice:
Email [email protected] to request a copy of the invoice.
Allowlist the Sender Addresses: Add the following email addresses to your allowlist or safe senders list:
Review Email Filtering Rules: Ensure that custom email filtering rules do not block or redirect emails from the sender addresses.
Contact Your IT Team: If you are part of an organization, ask your IT team to ensure that the sender addresses are not blocked by your company’s email system.
Important:
The request must come from a named account user on your uCheck account.
If you are not a named user, ask someone who is to make the request on your behalf.
For Direct Debit Invoices
uCheck produces Direct Debit invoices on the:
3rd of the month, and
18th of the month.
Payments are then collected approximately 10 days after each invoice date.
This method is useful if you process checks regularly and want automated, periodic billing without topping up a wallet or paying per application.