How Queries Arise
Once the DBS starts vetting, the application goes through several stages before a result is returned.
During this process, the DBS may raise a query if something does not match their records or appears incorrect.
Common Reasons for Queries
Common query reasons include:
Differences in name spellings
Undeclared previous names
Missing or incorrect addresses
An incorrect date of birth
Questions about:
The applicant’s role
Where the work takes place
Details from the applicant’s ID documents
How Queries Are Sent and Who Responds
The DBS:
Sends any queries to uCheck.
uCheck then:
Passes the query on to you as the employer, usually by email.
You must:
Respond by email with full answers to all parts of the query.
Make sure you provide all requested details.
If any information is missing:
uCheck will return the query to you to complete.
This back-and-forth causes additional delays.
To avoid delays, always send a complete response the first time.
What Happens After You Respond
Once uCheck receives a full response:
uCheck sends the information to the DBS for review.
The DBS will then either:
Withdraw the application if they find incorrect information in the application, or
Continue processing the application if they are satisfied.
Important rules:
If the DBS finds incorrect information, they will not correct it for you.
Instead, the application will be withdrawn and the fee will be lost.
If the check is still required, you must submit a new DBS application.
If the DBS is satisfied with the information you provided, they will continue to process the existing application.