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What does a new note mean?

Learn what a new note on a DBS application means in uCheck, why it usually indicates an eligibility query, and how to read and reply to the note so your application can progress.

Written by Ben Nicholas

Overview

A new note on an application usually means we have raised a query about that application.

You should read the note, respond to any questions, and update the application so we can continue processing it.

When We Add a New Note

We add a new note when:

  • The position applied for does not clearly show eligibility for the DBS check level requested.

This happens most often with:

  • Standard DBS checks

  • Enhanced DBS checks

For these levels:

  • The applicant must meet DBS eligibility criteria for the check.

  • If the job role or duties do not clearly show this, we need more information from you.

How You Know a New Note Has Been Added

When we query an application:

  1. We update the note section of the application with our query.

  2. We send you an email notification to let you know a new note has been added.

You should then log in and review the note.

How You Respond to a Query

To respond to the query:

  1. Open the application in the platform.

  2. Go to the note section of the application.

  3. Read the query we have added.

  4. Reply directly in the note section with:

    • The requested information, or

    • Any clarification about the role or duties.

When you respond:

  • We are automatically notified of your reply.

  • We will then review your response and action the application accordingly (for example, proceed, ask for further detail, or advise on eligibility).

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