You receive a query email when the DBS needs more information to continue vetting.
Common reasons:
Differences in name spellings
Undeclared previous names
Missing or incorrect addresses
Incorrect date of birth
Questions about the role, setting, vulnerable groups, or ID document details
Process:
DBS sends the query to uCheck
uCheck forwards it to you (the employer)
Your responsibilities:
Read the query carefully
Gather complete answers to every part
Reply to uCheck by email with all required information
If any part is missing:
uCheck will return the query to you for completion
This causes further delays
Once uCheck receives a full response:
They send it to DBS for review
If DBS confirms that the original application information is incorrect:
They will withdraw the application
The fee is lost
A new application must be submitted if a check is still required.