Why Can’t I See Certain DBS Applications on My uCheck Dashboard, and How Can I Resolve This?
When using the uCheck dashboard, you may encounter situations where certain DBS applications are not visible. This issue typically arises due to the applications being associated with a different organisation account or reference. Below, we outline the reasons for this issue and provide steps to resolve it.
Reasons for DBS Application Visibility Issues
Different Organisation Accounts: DBS applications may be linked to an organisation account other than the one you are currently logged into. Each organisation account has its own set of applications, and access is restricted to users associated with that account.
Different Organisation References: Applications might have been submitted under a different organisation reference. For example, if an application was submitted under a reference not associated with your account, it will not appear in your dashboard. You can identify the organisation reference by checking the application records.
Steps to Resolve Visibility Issues
If you suspect that a DBS application is associated with a different organisation account or reference, follow these steps to gain access:
Identify the Correct Organisation Account: - Determine which organisation account holds the application.
Request Access to the Organisation Account: - Contact an existing user of the organisation account (e.g., an administrator). - Ask them to add you as a user by following these steps: - Log in to the organisation account. - Navigate to the "My Account" section. - Click on "Add New User." - Once added, you will receive a Welcome Email and a separate email to set your account password.
Log In to the Correct Account: - After setting your password, log in to the correct organisation account to view the application.
Check Organisation References: - Review the organisation reference (Org ref) listed on the application records to confirm which organisation submitted the application.
Additional Tips for Managing DBS Applications
Regularly review your organisation accounts and references to ensure you have access to all relevant applications.
Coordinate with your team to maintain a clear record of which organisation account or reference is used for each application.
If you continue to experience issues, consult the uCheck support team for further assistance.
By following these steps and tips, you can effectively resolve visibility issues and manage your DBS applications on the uCheck dashboard.